/* Painel de atendimento */
:root {
  --bg: #0b1120;
  --bg2: #111827;
  --card: #172033;
  --card2: #1e293b;
  --input: #0f172a;
  --borda: #263247;
  --txt: #e5e7eb;
  --txt2: #94a3b8;
  --txt3: #64748b;
  --acento: #6366f1;
  --acento2: #818cf8;
  --verde: #22c55e;
  --amarelo: #eab308;
  --vermelho: #ef4444;
  --azul: #38bdf8;
  --raio: 10px;
  --fonte: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
[hidden] { display: none !important; }
html, body { height: 100%; }
body { font: 14px/1.5 var(--fonte); background: var(--bg); color: var(--txt); }
a { color: var(--acento2); }
button { font: inherit; }
svg { display: block; flex-shrink: 0; }

/* Formulários */
label { display: block; font-size: 12.5px; font-weight: 600; color: var(--txt2); margin-bottom: 5px; }
.campo { margin-bottom: 14px; }
.campo small { display: block; color: var(--txt3); font-size: 12px; margin-top: 4px; }
input[type=text], input[type=email], input[type=password], input[type=number], input[type=time], input[type=search], input:not([type]), select, textarea {
  width: 100%; padding: 9px 12px; background: var(--input); color: var(--txt);
  border: 1px solid var(--borda); border-radius: 8px; font: inherit;
}
textarea { min-height: 80px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--acento); box-shadow: 0 0 0 3px rgba(99,102,241,.25); }
input[type=color] { width: 56px; height: 36px; border: 1px solid var(--borda); border-radius: 8px; background: var(--input); padding: 2px; }
.campo.erro input, .campo.erro select, .campo.erro textarea { border-color: var(--vermelho); }
.campo .msg-erro { color: var(--vermelho); font-size: 12px; margin-top: 4px; }
.linha { display: flex; gap: 12px; flex-wrap: wrap; }
.linha > * { flex: 1; min-width: 160px; }
.chave { display: flex; align-items: center; gap: 10px; padding: 6px 0 12px; cursor: pointer; }
.chave input { width: 18px; height: 18px; accent-color: var(--acento); }
.chave span { font-weight: 500; }
.chave small { display: block; color: var(--txt3); font-size: 12px; font-weight: 400; }
.dias { display: flex; gap: 6px; flex-wrap: wrap; }
.dias label { display: flex; align-items: center; gap: 4px; background: var(--input); border: 1px solid var(--borda); border-radius: 8px; padding: 6px 10px; margin: 0; color: var(--txt); font-weight: 500; cursor: pointer; }

/* Botões */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 8px 14px; border: 1px solid transparent; border-radius: 8px; cursor: pointer; font-weight: 500; background: var(--card2); color: var(--txt); white-space: nowrap; text-decoration: none; }
.btn:hover { filter: brightness(1.12); }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn-pri { background: var(--acento); color: #fff; }
.btn-ok { background: #15803d; color: #fff; }
.btn-perigo { background: #b91c1c; color: #fff; }
.btn-borda { background: transparent; border-color: var(--borda); color: var(--txt2); }
.btn-borda:hover { border-color: var(--acento); color: var(--txt); }
.btn-sm { padding: 5px 10px; font-size: 12.5px; }
.btn-bloco { width: 100%; justify-content: center; padding: 11px; }

/* Login */
.login { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 16px; }
.login-card { width: 100%; max-width: 380px; background: var(--card); border: 1px solid var(--borda); border-radius: 16px; padding: 32px 28px; }
.login-card h1 { font-size: 22px; margin-bottom: 4px; display: flex; align-items: center; gap: 10px; }
.login-card p { color: var(--txt2); margin-bottom: 22px; }
.erro-txt { color: var(--vermelho); font-size: 13px; margin-top: 10px; min-height: 18px; }

/* Layout */
.layout { display: flex; height: 100vh; overflow: hidden; }
.sidebar { width: 230px; background: var(--bg2); border-right: 1px solid var(--borda); display: flex; flex-direction: column; flex-shrink: 0; }
.marca { padding: 18px 18px; font-size: 17px; font-weight: 700; display: flex; align-items: center; gap: 10px; color: var(--acento2); border-bottom: 1px solid var(--borda); }
.nav { flex: 1; padding: 10px 8px; overflow-y: auto; }
.nav a, .rodape-nav button { display: flex; align-items: center; gap: 10px; width: 100%; padding: 9px 12px; border-radius: 8px; color: var(--txt2); text-decoration: none; background: none; border: 0; cursor: pointer; text-align: left; font-weight: 500; }
.nav a:hover, .rodape-nav button:hover { background: var(--card); color: var(--txt); }
.nav a.ativo { background: var(--acento); color: #fff; }
.nav .badge { margin-left: auto; background: var(--vermelho); color: #fff; font-size: 11px; font-weight: 700; padding: 1px 7px; border-radius: 10px; }
.nav .badge.amarelo { background: var(--amarelo); color: #111; }
.rodape-nav { padding: 8px; border-top: 1px solid var(--borda); }
.principal { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.topo { height: 56px; display: flex; align-items: center; gap: 12px; padding: 0 18px; border-bottom: 1px solid var(--borda); background: var(--bg2); flex-shrink: 0; }
.topo h2 { font-size: 16px; font-weight: 600; flex: 1; }
.topo .usuario { color: var(--txt2); font-size: 13px; }
.icone-btn { width: 34px; height: 34px; border-radius: 8px; border: 1px solid var(--borda); background: transparent; color: var(--txt2); cursor: pointer; display: inline-flex; align-items: center; justify-content: center; }
.icone-btn:hover { color: var(--txt); border-color: var(--acento); }
#menu-toggle { display: none; }
.conteudo { flex: 1; overflow-y: auto; padding: 20px; }
.conteudo.cheio { padding: 0; overflow: hidden; }

/* Cartões e tabelas */
.card { background: var(--card); border: 1px solid var(--borda); border-radius: var(--raio); padding: 18px; margin-bottom: 16px; }
.card h3 { font-size: 15px; margin-bottom: 12px; }
.card p.ajuda { color: var(--txt2); font-size: 13px; margin-bottom: 12px; }
.grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 14px; margin-bottom: 16px; }
.stat { background: var(--card); border: 1px solid var(--borda); border-radius: var(--raio); padding: 16px; cursor: default; }
.stat b { display: block; font-size: 26px; }
.stat span { color: var(--txt2); font-size: 13px; }
.stat.link { cursor: pointer; }
.stat.link:hover { border-color: var(--acento); }
.barra { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 14px; }
.barra .espaco { flex: 1; }
.abas { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 16px; border-bottom: 1px solid var(--borda); }
.abas button { background: none; border: 0; border-bottom: 2px solid transparent; color: var(--txt2); padding: 8px 14px; cursor: pointer; font-weight: 500; }
.abas button.ativo { color: var(--txt); border-bottom-color: var(--acento); }
.tabela { width: 100%; border-collapse: collapse; }
.tabela th, .tabela td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--borda); vertical-align: top; }
.tabela th { color: var(--txt3); font-size: 12px; font-weight: 600; text-transform: uppercase; letter-spacing: .4px; }
.tabela-wrap { overflow-x: auto; }
.tag { display: inline-flex; align-items: center; gap: 4px; padding: 1px 8px; border-radius: 10px; font-size: 11.5px; font-weight: 600; background: var(--card2); color: var(--txt2); border: 1px solid var(--borda); white-space: nowrap; }
.tag.verde { color: #4ade80; border-color: rgba(34,197,94,.35); background: rgba(34,197,94,.12); }
.tag.amarelo { color: #facc15; border-color: rgba(234,179,8,.35); background: rgba(234,179,8,.12); }
.tag.vermelho { color: #f87171; border-color: rgba(239,68,68,.35); background: rgba(239,68,68,.12); }
.tag.azul { color: #7dd3fc; border-color: rgba(56,189,248,.35); background: rgba(56,189,248,.12); }
.tag.roxo { color: #a5b4fc; border-color: rgba(99,102,241,.35); background: rgba(99,102,241,.14); }
.vazio { text-align: center; color: var(--txt3); padding: 40px 10px; }
.mut { color: var(--txt2); }
.peq { font-size: 12px; }
.quebra { white-space: pre-wrap; word-break: break-word; }
code { background: var(--input); border: 1px solid var(--borda); border-radius: 5px; padding: 1px 6px; font-size: 12.5px; }

/* Atendimento */
.atd { display: grid; grid-template-columns: 330px 1fr 290px; height: 100%; }
.atd-lista { border-right: 1px solid var(--borda); display: flex; flex-direction: column; min-height: 0; }
.atd-filtros { padding: 12px; border-bottom: 1px solid var(--borda); display: flex; flex-direction: column; gap: 8px; }
.pilulas { display: flex; gap: 4px; flex-wrap: wrap; }
.pilulas button { border: 1px solid var(--borda); background: transparent; color: var(--txt2); padding: 3px 10px; border-radius: 14px; cursor: pointer; font-size: 12.5px; }
.pilulas button.ativo { background: var(--acento); border-color: var(--acento); color: #fff; }
.atd-itens { flex: 1; overflow-y: auto; }
.item { padding: 11px 12px; border-bottom: 1px solid var(--borda); cursor: pointer; display: flex; flex-direction: column; gap: 3px; border-left: 3px solid transparent; }
.item:hover { background: var(--card); }
.item.ativo { background: var(--card2); }
.item.aguardando { border-left-color: var(--amarelo); }
.item.atendendo { border-left-color: var(--verde); }
.item .l1 { display: flex; align-items: center; gap: 6px; }
.item .nome { font-weight: 600; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item .hora { color: var(--txt3); font-size: 11.5px; }
.item .previa { color: var(--txt2); font-size: 12.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item .l3 { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.nao-lidas { background: var(--verde); color: #fff; font-size: 11px; font-weight: 700; min-width: 20px; height: 20px; border-radius: 10px; display: inline-flex; align-items: center; justify-content: center; padding: 0 6px; }
.ponto { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.ponto.online { background: var(--verde); } .ponto.ausente { background: var(--amarelo); } .ponto.saiu { background: var(--txt3); }
.atd-conversa { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.atd-topo { padding: 10px 14px; border-bottom: 1px solid var(--borda); display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.atd-topo .quem { flex: 1; min-width: 140px; }
.atd-topo .quem b { display: block; }
.atd-msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 8px; }
.msg { max-width: 72%; padding: 8px 12px; border-radius: 12px; word-break: break-word; white-space: pre-wrap; }
.msg.in { align-self: flex-start; background: var(--card2); border-bottom-left-radius: 4px; }
.msg.out { align-self: flex-end; background: #3730a3; border-bottom-right-radius: 4px; }
.msg.sis { align-self: center; background: transparent; color: var(--txt2); font-size: 12.5px; border: 1px dashed var(--borda); }
.msg.evento { align-self: center; color: var(--txt3); font-size: 12px; font-style: italic; padding: 2px 8px; }
.msg.falhou { outline: 1px solid var(--vermelho); }
.msg .meta { display: block; font-size: 11px; color: rgba(255,255,255,.55); margin-top: 3px; text-align: right; }
.msg.in .meta { text-align: left; color: var(--txt3); }
.msg img { max-width: 260px; max-height: 260px; border-radius: 8px; display: block; cursor: pointer; }
.msg video { max-width: 300px; border-radius: 8px; display: block; }
.msg audio { width: 260px; max-width: 100%; display: block; }
.msg .leg { margin-top: 4px; }
.msg a.arquivo { display: inline-flex; align-items: center; gap: 6px; color: inherit; }
.atd-escrever { border-top: 1px solid var(--borda); padding: 10px; display: flex; gap: 8px; align-items: flex-end; position: relative; }
.atd-escrever textarea { min-height: 42px; max-height: 160px; }
.respostas-pop { position: absolute; bottom: 100%; left: 10px; right: 10px; max-height: 240px; overflow-y: auto; background: var(--card); border: 1px solid var(--borda); border-radius: 8px; box-shadow: 0 -8px 24px rgba(0,0,0,.35); }
.respostas-pop button { display: block; width: 100%; text-align: left; padding: 8px 12px; background: none; border: 0; border-bottom: 1px solid var(--borda); color: var(--txt); cursor: pointer; }
.respostas-pop button:hover, .respostas-pop button.sel { background: var(--card2); }
.respostas-pop small { color: var(--txt3); display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.atd-info { border-left: 1px solid var(--borda); padding: 14px; overflow-y: auto; }
.atd-info h4 { font-size: 12px; text-transform: uppercase; letter-spacing: .5px; color: var(--txt3); margin: 14px 0 6px; }
.atd-info h4:first-child { margin-top: 0; }
.dado { margin-bottom: 6px; word-break: break-all; }
.dado span { color: var(--txt3); font-size: 12px; display: block; }
.fechada { padding: 12px; text-align: center; color: var(--txt2); border-top: 1px solid var(--borda); }

/* Modal e avisos */
.modal-fundo { position: fixed; inset: 0; background: rgba(0,0,0,.6); display: flex; align-items: center; justify-content: center; padding: 16px; z-index: 1000; }
.modal { background: var(--card); border: 1px solid var(--borda); border-radius: 14px; padding: 22px; width: 100%; max-width: 480px; max-height: 90vh; overflow-y: auto; }
.modal h3 { margin-bottom: 14px; }
.modal .acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }
.toasts { position: fixed; right: 16px; bottom: 16px; display: flex; flex-direction: column; gap: 8px; z-index: 1100; }
.toast { background: var(--card2); border: 1px solid var(--borda); border-left: 4px solid var(--verde); padding: 10px 14px; border-radius: 8px; max-width: 340px; box-shadow: 0 8px 24px rgba(0,0,0,.4); }
.toast.erro { border-left-color: var(--vermelho); }
.caixa-aviso { background: rgba(234,179,8,.1); border: 1px solid rgba(234,179,8,.35); color: #fde68a; border-radius: 8px; padding: 10px 12px; margin-bottom: 14px; font-size: 13px; }

/* Etiquetas */
.chips { display: flex; gap: 4px; flex-wrap: wrap; align-items: center; }
.chip { --c: #6366f1; display: inline-flex; align-items: center; gap: 5px; padding: 1px 8px; border-radius: 10px; font-size: 11.5px; font-weight: 600;
  color: var(--txt); background: color-mix(in srgb, var(--c) 18%, transparent); border: 1px solid color-mix(in srgb, var(--c) 45%, transparent); white-space: nowrap; }
.chip > i { width: 7px; height: 7px; border-radius: 50%; background: var(--c); flex-shrink: 0; }
.chip button { background: none; border: 0; color: var(--txt2); cursor: pointer; padding: 0; display: inline-flex; }
.chip button:hover { color: var(--vermelho); }
.atd-info .chips { margin-bottom: 8px; }
.sel-peq { padding: 5px 8px; font-size: 12.5px; }
#atd-filtro-etiqueta { padding: 5px 8px; font-size: 12.5px; }
.link-btn { background: none; border: 0; color: inherit; cursor: pointer; padding: 0 0 0 4px; display: inline-flex; }

/* Lembretes */
.lemb-mini { border: 1px solid var(--borda); border-radius: 8px; padding: 7px 9px; margin-bottom: 6px; display: flex; flex-direction: column; gap: 4px; align-items: flex-start; }
.lemb-mini.vencido { border-color: rgba(239,68,68,.5); }
.card.lemb.vencido { border-left: 3px solid var(--vermelho); }
.card.lemb.feito { opacity: .6; }
/* Embaixo à direita, acima da caixa de resposta: não cobre os botões da conversa. */
.alertas { position: fixed; right: 16px; bottom: 84px; display: flex; flex-direction: column-reverse; gap: 10px; z-index: 1050; width: min(340px, calc(100vw - 32px)); max-height: calc(100vh - 160px); overflow-y: auto; }
.alerta { background: var(--card); border: 1px solid var(--amarelo); border-left: 4px solid var(--amarelo); border-radius: 10px; padding: 12px 14px; box-shadow: 0 10px 30px rgba(0,0,0,.45); }
.alerta-topo { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; color: var(--amarelo); }
.alerta-topo b { color: var(--txt); }
.alerta-topo .icone-btn { margin-left: auto; width: 26px; height: 26px; }

/* Galeria */
.galeria { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 12px; }
.galeria > .vazio { grid-column: 1 / -1; }
.gal-item { background: var(--card); border: 1px solid var(--borda); border-radius: var(--raio); overflow: hidden; display: flex; flex-direction: column; }
.gal-img, .gal-doc { display: flex; align-items: center; justify-content: center; height: 150px; background: var(--input); color: var(--txt2); text-decoration: none; }
.gal-img img { width: 100%; height: 100%; object-fit: cover; display: block; }
.gal-doc { flex-direction: column; gap: 6px; padding: 10px; text-align: center; font-size: 12px; word-break: break-all; }
.gal-info { padding: 8px 10px; display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.gal-info b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Estatísticas */
.filtros-est label.inline { display: inline-flex; align-items: center; gap: 6px; margin: 0; font-weight: 500; }
.filtros-est input[type=date] { width: auto; padding: 5px 8px; }
.legenda { display: flex; gap: 14px; align-items: center; margin-bottom: 8px; font-size: 12.5px; color: var(--txt2); }
.legenda span { display: inline-flex; align-items: center; gap: 6px; }
.k { display: inline-block; width: 12px; height: 3px; border-radius: 2px; vertical-align: middle; margin-right: 4px; }
.legenda .k { width: 10px; height: 10px; border-radius: 3px; margin: 0; }
.k.web, .seg.web { background: #3987e5; }
.k.tg, .seg.tg { background: #d95926; }
.graf-wrap { overflow-x: auto; }
.graf { position: relative; display: flex; align-items: stretch; gap: 3px; height: 190px; min-width: calc(var(--n) * 9px); padding-top: 8px; border-bottom: 1px solid var(--borda); }
.graf .col { flex: 1; min-width: 6px; display: flex; flex-direction: column; justify-content: flex-end; cursor: default; outline: none; border-radius: 4px 4px 0 0; }
.graf .col:hover, .graf .col:focus-visible { background: rgba(148,163,184,.08); }
.graf .pilha { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; gap: 2px; padding: 0 12%; }
.graf .seg { border-radius: 4px 4px 0 0; min-height: 2px; }
.graf .seg.web:not(:first-child) { border-radius: 0; }
.graf .x { height: 16px; font-size: 10.5px; color: var(--txt3); text-align: center; white-space: nowrap; overflow: visible; margin-bottom: -18px; }
.graf-wrap { padding-bottom: 20px; }
.graf .dica { position: absolute; top: 0; width: 140px; background: var(--bg2); border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; font-size: 12.5px; pointer-events: none; box-shadow: 0 8px 24px rgba(0,0,0,.4); z-index: 2; }
.tabela-dias { margin-top: 10px; }
.tabela-dias summary { cursor: pointer; }

/* Responsivo */
@media (max-width: 1100px) {
  .atd { grid-template-columns: 300px 1fr; }
  .atd-info { display: none; }
  .atd.com-info .atd-info { display: block; position: fixed; right: 0; top: 56px; bottom: 0; width: 290px; background: var(--bg2); z-index: 50; }
}
@media (max-width: 760px) {
  #menu-toggle { display: inline-flex; }
  .sidebar { position: fixed; left: -240px; top: 0; bottom: 0; z-index: 200; transition: left .2s; }
  .sidebar.aberta { left: 0; }
  .conteudo { padding: 14px; }
  .atd { grid-template-columns: 1fr; }
  .atd .atd-conversa { display: none; }
  .atd.aberta .atd-lista { display: none; }
  .atd.aberta .atd-conversa { display: flex; }
  .msg { max-width: 88%; }
}